Terms of Service
Effective Date: January 1, 2025
Welcome to Trainoventria. These terms outline the conditions for using our platform for coaching, information products, and goods. Please read them carefully.
1. Definitions
The term Platform refers to the online site Trainoventria hosted at trainoventria.com.
The term User refers to any individual or entity accessing or using the Platform or purchasing offerings.
2. Services
Trainoventria offers personalized coaching sessions, group workshops, and related support services. Details and pricing are available on the Platform.
All coaching engagements require a signed agreement and full payment prior to commencement. Sessions may be conducted in person at Avenue de Chillon 21, 1820 Veytaux, Switzerland, or via online meeting.
3. Information Products
Information products include ebooks, video courses, templates, and other digital materials accessible through the Platform. Access is granted upon payment and delivery is done electronically.
4. Goods
Trainoventria may offer physical items such as workbooks and branded merchandise. Delivery is arranged to the address provided by the User.
5. Refunds and conversions
5.1 Services
Users may request a refund or reschedule a session by contacting us at least 48 hours before the scheduled time. Refunds are processed via the original payment method within 10 business days. If a session is canceled less than 48 hours before start time, no refund is issued due to reserved resources. Instead, Users may transfer the session to another available date within 60 days at no extra charge.
5.2 Information Products
Digital products may be returned within 14 days of purchase provided less than 20% of the content has been accessed. To request a refund, contact us and provide proof of limited access. Approved refunds are issued through the original payment method within 10 business days.
5.3 Goods
Physical products may be returned within 30 days of delivery in unused condition and original packaging. Users must arrange return shipping. Once we receive and inspect the item, a refund is issued via the original payment method within 10 business days. Shipping costs are nonrefundable unless the return is due to an error on our part.
6. User Obligations
Users agree to provide accurate information and comply with all applicable laws. Sharing login credentials is prohibited.
7. Intellectual Property
All content on the Platform is owned by Trainoventria. Unauthorized copying or distribution is prohibited.
8. Limitation of Liability
To the fullest extent permitted by law, Trainoventria is not liable for indirect damages or loss of data. Our total liability for direct loss shall not exceed the amount paid by the User for the relevant offering.
9. Governing Law
These terms are governed by the laws of Switzerland, without regard to conflict of law principles.
10. Contact Us
If you have questions or wish to make a request, please reach out:
Avenue de Chillon 21, 1820 Veytaux, Switzerland
Business ID: CHE-730.644.319
Phone: +41763265875